For deliveries we use the the standard mail service offered by La Poste by normal letter or colis or by MondialRelay.

Au Fil des Enfants denies all responsabilities due to delays in deliveries occured by La Poste, the loose of letters or colis and all other possible havaries caused by La Poste.

The tracking number will be send immediatly after the shipment by email. Once the shipment is mentioned "delivered" by the Poste or MondialRelay, no reclamation for non-delivery is accepted.

Personal pick-up is possible in Houilles (78). Please ask for the complete adress when ordering. 

Orders are shipped under normal circonstances 48 to 72 hours after the reception of the payment (except eekends and Bank Holidays). You'll be informed by email if any delay occurs.

Delivery to France by Lettre max and Colissimo - delivery within 48h in the mailbox. Delivery to France (Métropolitaine) for free from 120€ purchase value.

 < 10€ d'achat 3,00 EUR lettre max
>= 10€ et 20€ 4,90 EUR lettre max
>=20€ et <50€ 6,95 EUR lettre max
>=50€ et <65€ 8,50 EUR colissimo
>= 65€ 8,50 EUR colissimo
0 EUR colissimo

Delivery to Germany, Austria, Switzerland, Belguim, Netherlands & Luxemburg. Delivery for free for those countries from 200€ purchase value.

<10€ 5,00 EUR
>= 10€ et 20€ 7,50 EUR

>=20€ et <50€

>= 50 et 120€

>= 120 et 200€

10,00 EUR

20,00 EUR

25,00 EUR